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Damaged / lost vs not-received — claim map
GuideDamaged / lost vs not-received — claim mapBack to article
Carrier damage or loss vs not-received fight. Filter the claim. Distinct from WISMO scan checklist. We invent no insurance %.
| Claim | Reality | Do | Do not |
|---|---|---|---|
| Damage photo means fight as not-received | No. Photo proves arrival condition — CS / claim / reship path | Refund or reship per policy; open carrier claim if allowed | Paste a damage photo into an NR representment |
| Carrier exception / lost = fight NR with 3DS | No. No delivered scan. 3DS does not clear a lost parcel | Refund or reship; claim with the carrier when the lane allows | Send auth logs into a carrier exception |
| Delivered scan + “never got it” is this map | No. That is the WISMO scan checklist | N/A — open wismo-tracking | Skip the delivery scan because the box looked fine in ads |
| Delivered + crushed / wrong SKU is not-received | Usually NAS or CS — listing and transcript matter | Match the network family; refund if the page lied | Force every crushed-box ticket into NR |
| Insurance payout % is a universal public chip | No. We invent none. Read the carrier / 3PL contract | Written claim rule for this lane | Promise a forum insurance percent to CS |
| Amazon A-to-z is my DTC carrier claim | No. A-to-z is Amazon’s door. This is your carrier / CS path | N/A — open amazon-a-to-z for marketplace claims | Paste Seller Central onto a DTC exception |
Filter the claim. Damage or loss rides carrier / CS. Not-received with a delivery scan is a different fight. We invent no insurance percent.
Pairing procedure: Damaged in transit is not a not-received fight. Topic: Chargebacks.
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