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Hold for pickup — claim map
GuideHold for pickup — claim mapBack to article
Hold / will-call vs porch delivery and not-received fights. Filter the claim. Distinct from WISMO, signature-vs-porch, and RTS/refused. We invent no hold-day chip.
| Claim | Reality | Do | Do not |
|---|---|---|---|
| Available for pickup means delivered | No. The shopper has not collected yet | CS notice; follow written hold window; then refund / reship / RTS | Fight NR on an available-for-pickup scan alone |
| Picked-up at counter equals porch left-at | No. Counter picked-up is a different scan type — usually stronger | Name picked-up vs left-at in the packet | Label every hold as a porch drop |
| Hold days before refund are a universal chip | No. We invent none. Write this brand’s hold window | Named hold / will-call policy in CS | Promise a forum “5 days then auto-refund” |
| Expired hold → fight as not-received | Usually RTS / return — not a delivery-scan NR fight | N/A — open rts-refused-vs-nr | Paste a picked-up pack into an RTS after expiry |
| This map replaces signature vs porch | No. Signature vs porch is signed vs left-at on delivery | N/A — open signature-vs-porch-nr for porch / signed | Skip scan type because the checkout said hold |
| Amazon A-to-z pickup rules are my DTC hold policy | No. A-to-z is Amazon’s door. This is your carrier hold | N/A — open amazon-a-to-z for marketplace claims | Paste Seller Central onto a DTC hold ticket |
Filter the claim. Hold for pickup is not porch left-at. Available-for-pickup is not delivered. We invent no hold-day chip.
Pairing procedure: Hold for pickup is not a porch delivery. Topic: Chargebacks.
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