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Inquiry vs alert path
GuideInquiry vs alert pathBack to article
Which door the case is in. Inquiry explains. Alert refunds on hours. Not the OI field checklist.
| Door | What it means | Your move | Clock |
|---|---|---|---|
| Order Insight inquiry | Issuer or cardholder asks what the charge is | Return DBA, SKU, amount, tracking, CS path | Inquiry — not refund-or-die |
| CDRN alert | Visa path — they are filing | Refund or cancel to stop the CB | Hours — type your written window |
| Ethoca alert | Mastercard path — they are filing | Refund or cancel to stop the CB | Hours — type your written window |
| RDR hit | Pre-set rule accepted liability | No human window — rule already refunded | None for intake staffing |
| Bank chargeback | Primary CB posted | Fight packet or write-off | Days under scheme rules |
| Failed OI → alert | Inquiry did not stop the filing | Leave the payload job; work the alert clock | Switches to hours |
Read which door the case is in. Inquiry is explain. Alert is refund-or-die on hours. Bank chargeback is days. This table is the fork. Payload fields are Order Insight fields.
Pairing procedure: Order Insight is an inquiry, not a refund alert. Topic: Chargebacks.
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