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Signature vs porch — claim map
GuideSignature vs porch — claim mapBack to article
Signature-required vs porch / left-at on not-received fights. Filter the claim. Distinct from WISMO, damaged-in-transit, and RTS/refused. We invent no signature fee chip.
| Claim | Reality | Do | Do not |
|---|---|---|---|
| Porch left-at equals a signed delivery | No. Signature and adult signature are stronger packets | Name the scan type in the packet — signed vs left-at | Label every porch drop as signed |
| Signature purchased, porch drop — still fight NR | Weak. You missed the service level the shopper paid for | Refund or reship; do not invent a signature | Paste left-at as if it were signed |
| This map replaces the WISMO scan checklist | No. You still need a delivered (or left-at / signed) scan | N/A — open wismo-tracking for the scan gate | Skip the warehouse check because a porch photo exists |
| Every porch drop is friendly fraud | No. Porch theft and CS truth both happen — match the scan | Fight only when the scan type and policy support it | Refund every left-at without reading the scan |
| Signature fee / win-rate is a universal chip | No. We invent none. Read this carrier’s service levels | Written when-to-buy-signature rule for high-risk SKUs | Promise a forum win-rate for signature |
| RTS / refused belongs on this map | No. Those are carrier outcomes without a clean delivery | N/A — open rts-refused-vs-nr | Force every RTS into a signature argument |
Filter the claim. Signature-required and adult signature are not porch left-at. We invent no signature fee or win-rate chip.
Pairing procedure: Signature changes the not-received fight. Topic: Chargebacks.
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