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Ethoca Clarity fight-pack drop desk is not Chargebacks911 case-filing dock
Run one Ethoca Clarity fight-pack drop desk. Note when the fight pack was pack-ready. Note when the case was dropped. Keep case rows beside that desk. The difference is ET case-filing hours — Chargebacks911 case-filing docks and Clarity arbitration filing bays never feed this pack-ready→drop cut.
Pair: Case-filing lag under Chargebacks. Chargebacks911 twin: C9 case-filing. Arbitration twin: ET arbitration-file.
Clarity fight-pack drop fields
Ready hour — Hour the fight pack was pack-ready on the Clarity fight-pack drop desk.
Filed hour — Hour the case was dropped on the same desk.
Cases — Ethoca fight-pack drop rows inside that pack-ready → drop desk.
ET case-filing hours = drop hour − pack-ready hour. When ET case-filing hours drag, staff this Clarity desk before you chase arbitration accept lag. Blank chips stay blank.
Guardrails
Do not invent ET case-filing hours. Do not dump arbitration accept stamps, issuer-reply hours, or Chargebacks911 dock CSVs into pack-ready/drop boxes. Do not fold ET pack-hole % into drop hours. Do not blend MIDs when one Ethoca Clarity fight-pack drop desk owns the queue.
See also: Chargebacks, C9 case-filing, ET arbitration-file, ET issuer-reply.
Procedure
- Type ready hour, filed hour, and cases.
- Read ET case-filing hours.
- Staff the Clarity fight-pack drop desk when ET case-filing hours drag.
Failure modes
- Inventing ET case-filing hours.
- Dumping arbitration accept stamps, issuer-reply hours, or Chargebacks911 dock CSVs into pack-ready/drop boxes.
- Folding ET pack-hole % into drop hours.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- ET case-filing hours
- Drop hour − pack-ready hour on one Ethoca Clarity fight-pack drop desk.
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FAQ
- Is this Chargebacks911 case-filing lag?
- Ethoca Clarity fight-pack drop desk vs Chargebacks911 case-filing dock. [Case-filing lag](/manuals/chargebacks911-case-filing-lag) stays on Chargebacks911. Pack-ready → drop hours for Ethoca belong on this Clarity desk.
- Is this Ethoca arbitration-file lag?
- Clarity fight-pack drop desk vs Clarity arbitration filing bay. [Arbitration-file lag](/manuals/ethoca-arbitration-file-lag) clocks file → network accept. Here you only score drop hour − pack-ready hour on the fight-pack drop desk.
- What ET case-filing hours should I invent?
- None. Pull pack-ready hour, drop hour, and Ethoca case rows from the same Clarity fight-pack drop desk.