Library · Chargebacks · How to run this
Ethoca Clarity pack hole is not Chargebacks911 pack hole
Sit on one Ethoca Clarity fight cut. Count filed packs that still have a required evidence field empty. Divide by how many representment packs that cut filed. The chip is ET pack-hole %.
Pair: Evidence-pack miss share on Chargebacks. Chargebacks911 twin: C9 pack-hole. Upload twin: evidence-upload miss.
Clarity cut inputs
Blank-field packs — Ethoca Clarity representment packs filed with at least one required evidence field still empty.
Packs filed — Ethoca Clarity representment packs filed in that same fight cut.
ET pack-hole % = blank-field packs ÷ packs filed × 100. When ET pack-hole % swells, rewrite the Clarity pack checklist on that MID — empty chips stay empty.
Hard stops
Do not invent ET pack-hole %. Do not paste a Chargebacks911 fight-cut CSV into Ethoca fields. Do not fold alert-packet upload-miss tallies into blank-field packs. Do not blend reason codes when one code owns the hole.
Related: Chargebacks, C9 pack-hole, evidence-upload miss, deadline-miss.
Procedure
- Type blank-field packs and packs filed.
- Read ET pack-hole %.
- Rewrite Ethoca Clarity pack checklist when ET pack-hole % is material.
Failure modes
- Inventing ET pack-hole %.
- Pasting a Chargebacks911 fight-cut export into Ethoca boxes.
- Dumping alert-packet upload-miss rows into blank-field / filed fields.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- ET pack-hole %
- Blank-field packs ÷ Packs filed × 100 on one Ethoca Clarity fight cut.
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FAQ
- Is this Chargebacks911 evidence-pack miss share?
- Ethoca Clarity fight cut vs Chargebacks911 fight cut. [Evidence-pack miss share](/manuals/chargebacks911-evidence-pack-miss-share) stays on Chargebacks911. Filed-pack field holes stay on this Clarity cut.
- Is this Ethoca evidence-upload miss share?
- Filed representment pack coverage vs alert-packet upload holes. [Evidence-upload miss share](/manuals/ethoca-evidence-upload-miss-share) ratios holey uploads tried. Here you only score blank required fields on packs already filed.
- What ET pack-hole % should I invent?
- None. Pull blank-field packs and packs filed from the same Ethoca Clarity fight cut.