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Library · Chargebacks · How to run this

Forter fight wins are not Ethoca fight wins

How to run thisChargebacks3 steps
CalculatorForter representment win rate · Calculator lives in the articleOpen

Open one Forter dispute workspace. Count merchant-won cases. Divide by cases you actually contested. The quotient × 100 is FT win %.

Pair: Representment win rate on Chargebacks. Ethoca twin: Ethoca win. Chargeblast twin: Chargeblast win.

Workspace math

Merchant-won cases — Forter disputes the workspace closed as merchant-won in the window.

Cases contested — Forter disputes you filed on that same workspace (exclude auto-accepts).

FT win % = merchant-won cases ÷ cases contested × 100. A thin FT win % usually means the evidence pack or reason pick on that workspace — fix that path; leave blank chips alone.

Guardrails

Do not invent FT win %. Do not paste Ethoca or Chargeblast fight exports into Forter fields. Do not park auto-accepts in the won pile. Do not merge Forter workspaces when one MID owns the loss rate.

Related: Chargebacks, Ethoca win, Chargeblast win, false-positive CB.

Procedure

  1. Type closed wins and disputes fought.
  2. Read FT win %.
  3. Repair evidence pack / reason selection when FT win % is thin.

Failure modes

  • Inventing FT win %.
  • Loading Ethoca or Chargeblast fight files into Forter boxes.
  • Counting auto-accepts as wins.

Worked example

None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.

Glossary

FT win %
Merchant-won cases ÷ cases contested × 100 on one Forter dispute workspace.

Work with us — We run this job on your accounts. Services

FAQ

Is this Ethoca representment win rate?
Forter workspace vs Ethoca Clarity desk. [Representment win rate](/manuals/ethoca-representment-win-rate) stays on Ethoca. Won / contested totals never leave Forter here.
Is this Chargeblast representment win rate?
Separate CE book. [Representment win rate](/manuals/chargeblast-representment-win-rate) stays on Chargeblast. Forter owns every count on this page.
What FT win % should I invent?
None. Source merchant-won cases and cases contested from the same Forter dispute workspace.