Skip to article
ecomservices.io
Chargebacks · How to run this
MatchingNot on this page yetPricingCalculatorIntakeCalculatorReason codesCalculatorRepresentmentCalculatorThresholdsCalculatorAllocationCalculatorOptimisationCalculatorPrevention stackCalculatorProviders

Library · Chargebacks · How to run this

Shoot the unit before it leaves the dock

How to run thisChargebacks4 steps
GuidePre-ship photo checklist · Calculator lives in the articleOpen

Pre-ship photos are how you show the unit left the warehouse intact and correct. They help damage and not-as-described packets. They do not win not-received without a delivery scan. Inventing a “photo always wins” rule is how CS overpromises.

Pair: Pre-ship photo checklist on Chargebacks. Damage vs NR fork: damaged / lost vs NR. Delivery scan: WISMO. Family packs: evidence by reason.

What to capture

Order identity on or next to the unit — order id / barcode that ties to the shipment.

SKU / variant visible — color, size, kit contents if that is the claim risk.

Pack condition — sealed or sealed-in-box state before carrier handoff.

Timestamp near label print — same day as ship, not a stock photo from last quarter.

What not to do

Do not paste pre-ship photos into a pure not-received fight and skip the scan. Do not invent a universal “photo win rate.” Do not use a generic shelf image as order proof. Do not skip this on high-NAS SKUs and then wonder why listing fights fail.

Related: Chargebacks, damaged / lost vs NR, WISMO, evidence by reason, Refunds.

Procedure

  1. Capture order id, SKU/variant, pack condition, timestamp.
  2. Store photos with the order before handoff.
  3. On damage / NAS — attach the matching set.
  4. On not-received — open wismo-tracking for the scan gate.

Failure modes

  • Using shelf stock photos as order proof.
  • Pasting photos into NR and skipping the delivery scan.
  • Inventing a universal photo win-rate chip.
  • No retrievable storage with the order record.

Worked example

None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.

Glossary

Pre-ship photo
Timestamped image of the packed unit tied to the order id before carrier handoff. Helps damage and NAS — does not replace a delivery scan on not-received.

Work with us — We run this job on your accounts. Services

FAQ

Do pre-ship photos win every damage claim?
No. They help when the claim is crush or wrong item and the photos match the SKU and ship date. They do not replace a delivery scan on not-received.
Is a phone snap in the warehouse enough?
Only if you can prove which order it is — SKU, order id, and time near label print. A random shelf photo is theater.
Is this the damaged-in-transit page?
No. [Damaged / lost vs NR](/manuals/damaged-in-transit-vs-nr) is the fork. This page is the photo checklist before the unit leaves.