Library · Traffic · How to run this
Shop Pay starts are not completes
Starts minus completes make abandon %. Abandon % = (starts − completes) / starts × 100. Type starts and completes.
Pair: Shop Pay abandon on Traffic. Step exits: checkout extensibility drop. Wallet: wallet decline recovery.
What you type
Starts — Shop Pay checkout starts in the window.
Completes — Shop Pay checkouts that paid in the same window.
Abandon % = abandoned / starts × 100. Fix wallet UX when abandon % is material — do not invent an abandon chip.
What not to do
Do not invent an abandon percent. Do not mix card checkout into Shop Pay starts. Do not treat extensibility step exits as Shop Pay completes. Do not average every store when one owns the hole.
Related: Traffic, checkout extensibility drop, wallet decline recovery, payment method mix.
Procedure
- Type starts and completes.
- Read abandon %.
- Fix wallet UX when abandon % is material.
Failure modes
- Inventing an abandon percent.
- Mixing card checkout into Shop Pay starts.
- Treating extensibility step exits as Shop Pay completes.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- Shop Pay abandon %
- (starts − completes) ÷ starts × 100.
Work with us — We run this job on your accounts. Services
FAQ
- Is this checkout extensibility drop?
- Related checkout exit. [Checkout extensibility drop](/manuals/shopify-checkout-extensibility-drop) is custom step exits. This page is Shop Pay start vs complete abandon %.
- Is this wallet decline recovery?
- Related wallet fail. [Wallet decline recovery](/manuals/wallet-decline-recovery) is card path after wallet fail. This page is Shop Pay abandon before complete.
- What abandon % should I invent?
- None. Type Shop Pay starts and completes from the checkout / analytics export.