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A-to-z vs chargeback
GuideA-to-z vs chargebackBack to article
Amazon’s claim is not a bank chargeback. FBA vs FBM decides who answers. We do not invent an Amazon reason-code table.
| Situation | Who answers | Do | Do not |
|---|---|---|---|
| FBA A-to-z, no bank case | Amazon | Let Amazon work it. Watch for a later issuer filing. | Do not send a Visa packet into Seller Central |
| FBM A-to-z, no bank case | You | Answer in Seller Central on Amazon’s clock. | Do not wait for a Visa code that will not arrive |
| Amazon already refunded, then issuer CB | You / acquirer | Reverse the overlap. Treat it as a chargeback. | Do not send a second credit |
| Issuer CB only — they skipped Amazon | You / acquirer | Run the chargeback on the account that took the card. | Do not open an A-to-z as a reply |
| Paid on your merchant account | You / acquirer | The bank case sits on that MID even if the order is in Seller Central. | Do not assume Amazon owns the pull |
Pick the row for this order. FBA claims go to Amazon. FBM claims you answer. A bank filing is a chargeback on the account that took the card.
Pairing procedure: A-to-z is not a bank chargeback. Topic: Refunds.
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