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Guarantee vs chargeback language — claim map
GuideGuarantee vs chargeback language — claim mapBack to article
PDP “money-back” is not a network defense. Align CS with the listing. Distinct from the refund-window state table.
| Claim | Reality | Align | Do not |
|---|---|---|---|
| Money-back guarantee stops chargebacks | No. It is a shopper promise. Refused refunds still escalate | CS honor path with the PDP days | Tell finance the guarantee covers the ratio |
| Risk-free means we can refuse after delivery | No. Risk-free without a path feeds NAS | Written exceptions (opened, used) on the listing | Hide restocking fees until the dispute |
| Cancel anytime = keep billing until they call the bank | No. Cancel-anytime needs a real MIT stop | Cancel path in CS + subscription tool | Keep rebilling while arguing the promise |
| This is the personal guarantee on the MID app | No. Personal guarantee is owner liability. This page is marketing copy | N/A — open personal-guarantee for that fork | Confuse PG with money-back language |
| This map is the refund-window state table | No. Window is state → action. This map is promise vs dispute reason | N/A — open refund-window for CS states | Skip training CS because you fixed the PDP |
| Issuer gives 60 days because we said 30-day guarantee | No. Network / issuer clocks are not your ad window | This brand’s CS honor days vs network clocks separately | Invent issuer days from ad copy |
Filter the claim. Guarantee copy is a shopper promise. It does not erase chargebacks. Align CS with the listing. Refuse a promised refund and you feed NAS and cancel claims.
Pairing procedure: Guarantee copy is not a chargeback defense. Topic: Refunds.
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