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Pause vs skip vs cancel — claim map
GuidePause vs skip vs cancel — claim mapBack to article
Three MIT outcomes. Filter the claim. Distinct from cancel-reason gate and save-offer EV.
| Claim | Reality | Do | Do not |
|---|---|---|---|
| Paused still bills on the old cadence | No. Pause means MIT stops until resume | Confirm zero MIT while paused | Label paused while rebills continue |
| Skip and pause are the same product feature | No. Skip jumps one cycle; pause holds until resume | Name which outcome CS offered | Train one macro for both words |
| Every cancel should get a pause first | No. Reason gate first — fraud and dead MIT do not get pause theater | Open cancel-reason-before-save | Pause fraud cancels to “save” them |
| Pause offer uses the cancel-save EV calculator | No. EV prices discount saves. This map is MIT outcome naming | N/A — open cancel-save-offer for discount EV | Invent a pause save-rate chip |
| Cancel always refunds unused cycles automatically | Only if policy says so — cancel stops MIT; refund is a separate credit | Written unused-cycle refund rule | Promise refunds the CRM cannot post |
| Descriptor / MIT still shows after cancel — fine | No. Cancelled-recurring CBs love leftover MIT | Kill or archive the token on cancel | Leave MIT live after “cancelled” |
Filter the claim. Pause holds MIT. Skip jumps one cycle. Cancel stops the token. A “pause” that still bills is a cancel claim waiting.
Pairing procedure: Pause and skip are not a cancel. Topic: Subscriptions.
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