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RDR fired — next door
GuideRDR fired — next doorBack to article
Rule already refunded. Name the new line before you touch the card again. Do not credit twice.
| What you see | Likely meaning | Your move | Do not |
|---|---|---|---|
| Portal still says “open” after RDR | UI lag or RDR credit not yet matched | Find the RDR credit ARN / statement line | Refund again from CS |
| Second debit, no RDR credit on statement | RDR credit failed or never posted | Push processor to post/repair the RDR credit | Ignore it because “RDR should have covered it” |
| Ethoca / CDRN after RDR | Different door — alert path | Staff the alert clock; recon amounts | Assume RDR closed the alert |
| Primary CB reason/amount outside rule | Rule never matched this case | Treat as primary — fight or refund | Blame RDR enrollment |
| CB for same amount after RDR credit posted | Rare overlap / network timing | Packet + processor letter; do not double credit | Second CS refund “to be safe” |
| Customer wants store credit too | Retention ask on a closed RDR | Margin choice only — sale already reversed | Call credit a second refund for the bank |
RDR already ran. Read which door the new line is. Do not refund again until recon says the RDR credit never posted. Mix math stays on RDR mix.
Pairing procedure: RDR fired — why a dispute still shows. Topic: Chargebacks.
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