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Split shipment CS — claim map
GuideSplit shipment CS — claim mapBack to article
Multi-box orders vs not-received fights. Filter the claim. Distinct from partial-multi-capture auth and single-parcel WISMO. We invent no box-count chip.
| Claim | Reality | Do | Do not |
|---|---|---|---|
| One delivered box clears the whole order NR | No. Each parcel needs its own scan | List every tracking; fight only delivered lines | Paste one scan as proof for every box |
| Missing box = fight with the delivered scan | No. Refund or reship the missing line | Match dispute lines to tracking numbers | Force a whole-order fight on a partial delivery |
| This map is partial / multi-capture | No. That page is auth split across ships | N/A — open partial-multi-capture for capture doors | Skip tracking because auth already split |
| This map replaces WISMO | No. WISMO is the per-parcel scan checklist | N/A — open wismo-tracking for each tracking number | Skip warehouse check because the order was “split” |
| Box count is a universal public chip | No. We invent none. Type this order’s parcels | Written CS rule: list every tracking on split ship | Promise a forum “always 2 boxes” rule |
| Amazon multi-parcel A-to-z is my DTC policy | No. A-to-z is Amazon’s door. This is your split-ship CS | N/A — open amazon-a-to-z for marketplace claims | Paste Seller Central onto a DTC multi-box ticket |
Filter the claim. Split ship needs every tracking number. One delivered box is not the whole order. We invent no box-count chip.
Pairing procedure: Split ship needs every tracking number. Topic: Chargebacks.
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