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Statement credit vs CB reversal
GuideStatement credit vs CB reversalBack to article
Different statement lines. Filter the line you are reading. Not the sold→settled stage map.
| Statement line | What it means | Spendable? | Do not confuse with |
|---|---|---|---|
| Merchant refund / credit | You reversed the sale on the card | No — sale already undone | A chargeback win |
| Chargeback debit | Bank took the sale (and usually a fee) | No — money left | A refund you chose to issue |
| Chargeback reversal | Representment won; sale amount returned | Yes — after it posts | A merchant refund or a new sale |
| RDR credit | Pre-set rule accepted liability and credited | No — rule already spent the sale | A CB reversal from a fight you won |
| Alert refund you issued | You refunded inside Ethoca/CDRN hours | No — you chose the reverse | A network CB reversal |
| Retrieval / CB fee only | Schedule fee line — not goods money | No — fee is gone | The sale debit or a reversal credit |
| Second credit after reversal | Portal lag or CS stacking on a win | You are gifting twice | A missing first credit — recon before refunding |
Read which statement line you have. Merchant refund, CB debit, CB reversal, and RDR credit are different money. This table is the map — not the sold→settled stages.
Pairing procedure: A statement credit is not a chargeback reversal. Topic: Payments.
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