Library · Chargebacks · How to run this
Chargebacks911 desk wait is not Ethoca intake wait
Multiply open cases by AOV $ on a Chargebacks911 desk export. That product is C9 fight-clock at-risk $. Hold lag hours next to it so the desk wait stays visible.
Pair: Alert-to-fight lag on Chargebacks. Ethoca twin: Ethoca lag. Midigator twin: Midigator lag.
Fields
Lag hours — Mean hours from Chargebacks911 desk intake to fight / refund decision.
Cases — Chargebacks911 alerts still open on that desk export.
AOV $ — Average order dollars on those Chargebacks911 alerts.
C9 fight-clock at-risk $ = cases × AOV. When the desk wait stretches and C9 fight-clock at-risk $ is material, chase the Chargebacks911 fight seat — leave blank chips alone.
Stops
Leave C9 fight-clock at-risk $ blank rather than invent. Keep Ethoca or Midigator lag files out of Chargebacks911 boxes. Keep fight-share % out of the dollar burn. Keep one Chargebacks911 MID per run when that seat owns the wait.
Related: Chargebacks, Ethoca lag, Midigator lag, alert-to-refund.
Procedure
- Type lag hours, cases, and AOV $.
- Read C9 fight-clock at-risk $.
- Chase fight desk when C9 fight-clock at-risk $ is material with fat lag.
Failure modes
- Inventing C9 fight-clock at-risk $.
- Dumping Ethoca or Midigator lag files into Chargebacks911 boxes.
- Treating fight-share % as dollar burn.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- C9 fight-clock at-risk $
- Cases × AOV $ on one Chargebacks911 desk fight-clock export; lag hours held beside.
Work with us — We run this job on your accounts. Services
FAQ
- Is this Ethoca alert-to-fight lag?
- Desk rail vs Ethoca Clarity. [Alert-to-fight lag](/manuals/ethoca-alert-to-fight-lag) prices Ethoca. Chargebacks911 alone owns cases, AOV $, and lag hours here.
- Is this Midigator alert-to-fight lag?
- Different alert book. [Alert-to-fight lag](/manuals/midigator-alert-to-fight-lag) stays on Midigator. No Midigator rows enter Chargebacks911 fields.
- What C9 fight-clock at-risk $ should I invent?
- None. Pull lag hours, cases, and AOV $ from one Chargebacks911 desk export.