Library · Chargebacks · How to run this
Chargebacks911 intake refund clock is not Chargeflow desk refund clock
Count refund time minus alert time on one Chargebacks911 intake cut. That gap is C911 desk lag hours. Type alerts so the cohort size is visible.
Pair: Alert-to-refund lag on Chargebacks. Chargeflow twin: alert-to-refund lag. CB twin: alert-to-CB lag.
What you type
Alert time — Hour index when the Chargebacks911 alert landed on the intake desk.
Refund time — Hour index when the matching refund cleared in that same intake cut.
Alerts — Chargebacks911 alerts in that lag window.
C911 desk lag hours = refund time − alert time. A heavy C911 desk lag hours stack usually means intake refund SLA stall — chase that desk path; never invent a C911 desk lag chip.
What not to do
Skip inventing C911 desk lag hours. Skip loading a Chargeflow, Chargeblast, Ethoca, or Verifi-CDRN clock export into Chargebacks911 boxes. Skip folding alert-to-CB day lag into these hour fields. Skip blending MIDs when one intake desk owns the lag stack.
Related: Chargebacks, alert-to-refund lag, alert-to-CB lag, alert-to-fight share.
Procedure
- Type alert time, refund time, and alerts.
- Read C911 desk lag hours.
- Chase intake refund SLA when C911 desk lag hours are material.
Failure modes
- Inventing C911 desk lag hours.
- Dumping a Chargeflow, Chargeblast, Ethoca, or Verifi-CDRN clock file into Chargebacks911 fields.
- Folding alert-to-CB day lag into hour indexes.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- C911 desk lag hours
- Refund time − Alert time on one Chargebacks911 intake cut.
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FAQ
- Is this Chargeflow alert-to-refund lag?
- Chargeflow desk clock vs 911 intake clock. [Alert-to-refund lag](/manuals/chargeflow-alert-to-refund-lag) reads Chargeflow desk hours. Here alert time and refund time stay on one Chargebacks911 intake cut.
- Is this Chargebacks911 alert-to-CB lag?
- Day indexes vs hour indexes. [Alert-to-CB lag](/manuals/chargebacks911-alert-to-cb-lag) is alert day to chargeback day. This page is alert time to refund time in hours.
- What C911 desk lag hours should I invent?
- None. Export alert time, refund time, and alerts from the same Chargebacks911 intake cut.