Library · Chargebacks · How to run this
Chargeflow alert-to-refund lag is not Chargeblast lag
Open one Chargeflow alert cut. Put refund time minus alert time. That score is CF desk lag hours.
Pair: Alert-to-refund lag on Chargebacks. Chargeblast twin: alert-to-refund lag. Ethoca twin: alert-to-refund lag.
What you type
Alert time — Hour index when the Chargeflow alert landed in the cut.
Refund time — Hour index when the matching refund posted in that same cut.
Alerts — Chargeflow alerts in that same lag window.
CF desk lag hours = refund time − alert time. Fat CF desk lag hours usually means desk refund SLA lag — chase that path; never invent a CF desk lag chip.
What not to do
Skip inventing CF desk lag hours. Skip dumping a Chargeblast or Ethoca clock file into Chargeflow fields. Skip folding deadline-miss counts into lag hours. Skip blending MIDs when one desk owns the lag pile.
Related: Chargebacks, alert-to-refund lag, alert-to-refund lag, deadline-miss rate.
Procedure
- Type alert time, refund time, and alerts.
- Read CF desk lag hours.
- Chase desk refund SLA when CF desk lag hours are material.
Failure modes
- Inventing CF desk lag hours.
- Dumping a Chargeblast or Ethoca clock file into Chargeflow fields.
- Folding deadline-miss counts into lag hours.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- CF desk lag hours
- Refund time − Alert time on one Chargeflow alert cut.
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FAQ
- Is this Chargeblast alert-to-refund lag?
- Different network clock. [Alert-to-refund lag](/manuals/chargeblast-alert-to-refund-lag) is Chargeblast hours. This page is Chargeflow desk alert time to refund.
- Is this Ethoca alert-to-refund lag?
- Different network clock on days. [Alert-to-refund lag](/manuals/ethoca-alert-to-refund-lag) is Ethoca alert day to refund day. This page is Chargeflow hour indexes.
- What CF desk lag hours should I invent?
- None. Pull alert time, refund time, and alerts from the same Chargeflow alert cut.