Library · Chargebacks · How to run this
Ethoca alert-to-refund lag is not Chargeblast alert-to-refund lag
Open one Ethoca cut. Put refund day minus alert day. That is the lag days.
Pair: Alert-to-refund lag on Chargebacks. Chargeblast hours: alert-to-refund lag. Window: refund-window miss rate.
What you type
Alert day — Day index of the Ethoca alert in the cut.
Refund day — Day index of the matching refund in that same cut.
Alerts refunded — Ethoca alerts that were refunded in that cut.
Lag days = refund day − alert day. When lag days are fat, tighten refund clocks — never type a fake lag.
What not to do
Skip inventing lag days. Skip dumping a Chargeblast hour CSV into the Ethoca day fields. Skip treating refund-window misses as lag. Skip blending MIDs when one MID owns the skew.
Related: Chargebacks, alert-to-refund lag, refund-window miss rate, Clarity-to-CB rate.
Procedure
- Type alert day, refund day, and alerts refunded.
- Read lag days.
- Tighten refund clocks when lag days are material.
Failure modes
- Inventing lag days.
- Dumping Chargeblast hour CSV into Ethoca day fields.
- Treating refund-window misses as lag.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- Alert-to-refund lag days
- Refund day − alert day.
Work with us — We run this job on your accounts. Services
FAQ
- Is this Chargeblast alert-to-refund lag?
- Different network clock. [Alert-to-refund lag](/manuals/chargeblast-alert-to-refund-lag) is hour-based Chargeblast. This page is Ethoca alert day to refund day.
- Is this Ethoca refund-window miss rate?
- Related Ethoca hole. [Refund-window miss rate](/manuals/ethoca-refund-window-miss-rate) is alerts refunded after the window. This page is alert-to-refund lag days.
- What lag days should I invent?
- None. Pull alert day, refund day, and alerts refunded from the same Ethoca cut.