Library · Chargebacks · How to run this
Clarity-to-CB is not Clarity-response miss
Clarity alerts that became CBs ÷ Clarity alerts make CB %. Type both.
Pair: Clarity-to-CB rate on Chargebacks. Miss: Clarity-response miss rate. No alert: uncovered CB rate.
What you type
Clarity alerts that became CBs — Ethoca Clarity alerts in the window that later posted as bank chargebacks.
Clarity alerts — Clarity alerts in that same Ethoca window.
CB % = Clarity alerts that became CBs ÷ Clarity alerts × 100. Tighten refund / fight clocks when CB % is fat. Do not invent a CB chip.
What not to do
Do not invent CB %. Do not fold unanswered Clarity asks into became-CB counts. Do not treat uncovered Mastercard CBs as Clarity-to-CB. Do not blend MIDs when one owns the hole.
Related: Chargebacks, Clarity-response miss rate, uncovered CB rate, refund-window miss rate.
Procedure
- Type Clarity alerts that became CBs and Clarity alerts.
- Read CB %.
- Tighten refund / fight clocks when CB % is material.
Failure modes
- Inventing CB %.
- Folding unanswered Clarity asks into became-CB counts.
- Treating uncovered Mastercard CBs as Clarity-to-CB.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- Clarity-to-CB rate %
- Clarity alerts that became CBs ÷ Clarity alerts × 100.
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FAQ
- Is this Clarity-response miss rate?
- Sibling Ethoca clock. [Clarity-response miss rate](/manuals/ethoca-clarity-response-miss-rate) is unanswered Clarity asks. This page is Clarity alerts that later charged back ÷ Clarity alerts.
- Is this uncovered CB rate?
- Related Ethoca hole. [Uncovered CB rate](/manuals/ethoca-uncovered-cb-rate) is Mastercard CBs with no prior Ethoca alert. This page is Clarity-to-CB rate.
- What CB % should I invent?
- None. Type Clarity alerts that became CBs and Clarity alerts from the same Ethoca window.