Library · Chargebacks · How to run this
Clarity miss is not OI miss
Unanswered Clarity asks ÷ Clarity asks make miss %. Type both.
Pair: Clarity-response miss rate on Chargebacks. Match: order-match miss rate. Visa OI: OI response miss rate.
What you type
Unanswered Clarity asks — Ethoca Clarity inquiries with no timely reply in the window.
Clarity asks — Clarity inquiries in that same Ethoca window.
Miss % = unanswered Clarity asks ÷ Clarity asks × 100. Staff the reply queue when miss % is fat — do not invent a miss chip.
What not to do
Do not invent miss %. Do not mix Verifi OI into Clarity asks. Do not treat order-match misses as Clarity misses. Do not average every MID when one owns the hole.
Related: Chargebacks, order-match miss rate, OI response miss rate, uncovered CB rate.
Procedure
- Type unanswered Clarity asks and Clarity asks.
- Read miss %.
- Staff the reply queue when miss % is material.
Failure modes
- Inventing miss %.
- Mixing Verifi OI into Clarity asks.
- Treating order-match misses as Clarity misses.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- Clarity-response miss rate %
- Unanswered Clarity asks ÷ Clarity asks × 100.
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FAQ
- Is this OI response miss rate?
- Visa door. [OI response miss rate](/manuals/verifi-oi-response-miss-rate) is unanswered OI \u00f7 OI inquiries. This page is Ethoca Clarity-response miss.
- Is this order-match miss rate?
- Sibling Ethoca grain. [Order-match miss rate](/manuals/ethoca-order-match-miss-rate) is alerts with no order join. This page is Clarity asks left unanswered.
- What miss % should I invent?
- None. Type unanswered Clarity asks and Clarity asks from the same Ethoca window.