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Library · Chargebacks · How to run this

Chargebacks911 fight share is not Verifi fight share

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CalculatorChargebacks911 alert-to-fight share · Calculator lives in the articleOpen

C911 fight % asks how often the Chargebacks911 intake desk sends a case into representment instead of refund in one intake window. Fought intake rows go on top. All Chargebacks911 alerts sit under.

Pair: Alert-to-fight share on Chargebacks. Verifi twin: alert-to-fight. Ethoca twin: alert-to-fight.

What you type

Alerts fought — Chargebacks911 intake alerts sent to a fight / represent path in the window.

Alerts — Every Chargebacks911 alert in that same intake window.

C911 fight % = fought ÷ alerts × 100. When C911 fight % climbs, write a refund-default rule on the 911 desk before you staff more representment. Never invent a C911 fight chip.

What not to do

Skip inventing C911 fight %. Skip loading Verifi CDRN or Ethoca fight exports into Chargebacks911 boxes. Skip counting escaped alerts or unmatched RDR as fights. Skip blending Visa and Mastercard when the 911 desk alone owns the fight pile.

Related: Chargebacks, Verifi alert-to-fight, Ethoca alert-to-fight, alert-escape.

Procedure

  1. Type alerts fought and alerts.
  2. Read C911 fight %.
  3. Tighten the refund fork when C911 fight % is material.

Failure modes

  • Inventing C911 fight %.
  • Dumping a Verifi CDRN or Ethoca fight file into Chargebacks911 fields.
  • Counting escaped alerts or RDR misses as fights.

Worked example

None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.

Glossary

C911 fight %
Alerts fought ÷ Alerts × 100.

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FAQ

Is this Verifi alert-to-fight share?
Visa CDRN vs 911 intake. [Verifi alert-to-fight](/manuals/verifi-alert-to-fight-share) stays on CDRN rows. Here both counts are Chargebacks911 intake only.
Is this Chargebacks911 alert-escape rate?
Escape is still-posted CB, not fight. [Alert-escape rate](/manuals/chargebacks911-alert-escape-rate) is escaped ÷ alerts. This page is fought ÷ alerts.
What C911 fight % should I invent?
None. Export fought intake alerts and total alerts from one Chargebacks911 window.