Library · Chargebacks · How to run this
Auto-fight needs a dollar threshold
Fight fee and win % set the AOV where EV turns positive. Type fee $, win %, and AOV $. Fight-above $ = fee / (win % / 100). Fight when AOV is at or above that line.
Pair: Auto-fight threshold on Chargebacks. Pack hours: evidence pack hours. Fee EV: representment fee vs recovery.
What you type
Fee $ - fight / representment fee (and any fixed auto-fight fee) per case.
Win % - expected win rate on that queue (typed, not guessed from a tip).
AOV $ - dispute amount / AOV for the case you are scoring.
Fight-above $ = fee / win rate. EV at AOV = AOV x win rate - fee. Auto-fight only above the threshold - do not invent a win chip.
What not to do
Do not invent a win percent. Do not ignore fee when turning auto-fight on. Do not treat pack hours as the threshold. Do not average every reason code when one owns the win rate.
Related: Chargebacks, evidence pack hours, representment fee vs recovery, alert refund vs fight.
Procedure
- Type fee $ and win %.
- Type AOV $ for the case.
- Auto-fight only at or above the threshold.
Failure modes
- Inventing a win percent.
- Ignoring fee when turning auto-fight on.
- Treating pack hours as the threshold.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- Auto-fight threshold $
- Fee $ ÷ (win % ÷ 100). Fight when dispute AOV is at or above that line.
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FAQ
- Is this evidence pack hours?
- Related Chargeflow job. [Evidence pack hours](/manuals/chargeflow-evidence-pack-hours) is labor clock. This page is fee and win % to a fight-above AOV $.
- Is this representment fee vs recovery?
- Related EV. [Representment fee vs recovery](/manuals/representment-fee-vs-recovery) prices fee + labor vs recover. This page is the auto-fight AOV threshold.
- What win % should I invent?
- None. Type your observed or written win % and fee $.