Library · Chargebacks · How to run this
Ethoca Clarity clock-out is not Clarity response miss
Score clocked-out Clarity alerts against Clarity alerts on one Ethoca Clarity cut. That score is Clarity clock-out %.
Pair: Clarity-timeout share on Chargebacks. Response twin: Clarity-response miss. Intake twin: Clarity intake miss.
What you type
Clarity alerts that timed out — Ethoca Clarity alerts that hit the desk SLA / timeout without a finish in the cut.
Clarity alerts — Clarity alerts in that same Ethoca Clarity cut.
Clarity clock-out % = Clarity alerts that timed out ÷ Clarity alerts × 100. Fat Clarity clock-out % usually means desk lag or routing — chase that path; never invent a Clarity clock-out chip.
What not to do
Skip inventing Clarity clock-out %. Skip dumping a Kount challenge-timeout file into Ethoca fields. Skip folding unanswered-response counts into SLA timeouts. Skip blending MIDs when one desk owns the clock-out pile.
Related: Chargebacks, Clarity-response miss, Clarity intake miss, Kount challenge-timeout.
Procedure
- Type Clarity alerts that timed out and Clarity alerts.
- Read Clarity clock-out %.
- Chase desk lag / routing when Clarity clock-out % is material.
Failure modes
- Inventing Clarity clock-out %.
- Dumping a Kount challenge-timeout file into Ethoca fields.
- Folding unanswered-response counts into SLA timeouts.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- Clarity clock-out %
- Clarity alerts that timed out ÷ Clarity alerts × 100.
Work with us — We run this job on your accounts. Services
FAQ
- Is this Ethoca Clarity-response miss rate?
- Sibling Ethoca door on unanswered asks, not SLA clock. [Clarity-response miss rate](/manuals/ethoca-clarity-response-miss-rate) is unanswered Clarity asks. This page is Clarity alerts that timed out on the desk SLA.
- Is this Ethoca Clarity intake miss share?
- Sibling Ethoca door on intake, not timeout. [Clarity intake miss](/manuals/ethoca-clarity-miss-share) is alerts that never entered the reply queue. This page is alerts that clocked out after intake.
- What Clarity clock-out % should I invent?
- None. Pull Clarity alerts that timed out and Clarity alerts from the same Ethoca Clarity cut.