Library · Chargebacks · How to run this
Ethoca Clarity good-faith cut is not Chargebacks911 good-faith response lane
Pull one Ethoca Clarity good-faith cut. Count cases that never answered inside the issuer good-faith window. Divide by good-faith cases opened on that cut. That mix is ET good-faith-miss % — Chargebacks911 good-faith lanes and Ethoca pre-arb cuts stay off this Clarity export.
Pair: Good-faith miss share under Chargebacks. Chargebacks911 twin: C9 good-faith-miss. Pre-arb twin: ET pre-arb miss.
Clarity good-faith fields
Good-faith misses — Ethoca cases the Clarity good-faith cut marked as never answered inside the issuer good-faith window.
Good-faith cases — Ethoca cases that cut opened for good-faith negotiation in the same window.
ET good-faith-miss % = good-faith misses ÷ good-faith cases × 100. When ET good-faith-miss % climbs, staff that Clarity cut — never invent an ET good-faith-miss chip.
Hard stops
Never invent ET good-faith-miss %. Never paste Chargebacks911 good-faith or Ethoca pre-arb exports into good-faith boxes. Never fold evidence-pack holes into good-faith miss tallies. Never blend MIDs when one Ethoca Clarity good-faith cut owns the miss pile.
See also: Chargebacks, C9 good-faith-miss, ET pre-arb miss, ET fight-clock.
Procedure
- Type good-faith misses and good-faith cases.
- Read ET good-faith-miss %.
- Staff the Clarity good-faith cut when ET good-faith-miss % climbs.
Failure modes
- Inventing ET good-faith-miss %.
- Pasting Chargebacks911 good-faith or Ethoca pre-arb exports into good-faith boxes.
- Folding evidence-pack holes into good-faith miss tallies.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- ET good-faith-miss %
- Good-faith misses ÷ good-faith cases × 100 on one Ethoca Clarity good-faith cut.
Work with us — We run this job on your accounts. Services
FAQ
- Is this Chargebacks911 good-faith miss share?
- Ethoca Clarity good-faith cut vs Chargebacks911 good-faith response lane. [Good-faith miss share](/manuals/chargebacks911-good-faith-miss-share) stays on Chargebacks911. Good-faith misses / cases for Ethoca belong on this Clarity cut.
- Is this Ethoca pre-arb miss share?
- Good-faith negotiation gaps vs pre-arb response gaps. [Pre-arb miss share](/manuals/ethoca-pre-arb-miss-share) ratios skipped pre-arb windows. Here you only score good-faith misses ÷ good-faith cases on the Clarity cut.
- What ET good-faith-miss % should I invent?
- None. Pull good-faith misses and good-faith cases from the same Ethoca Clarity good-faith cut.