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Forter risk-seat triage-open lag is not Ethoca Clarity inbox
Score one Forter risk-seat triage board. Note when the alert landed. Note when risk ops first triaged it. Subtract those hour indexes and keep alerts beside the span. That span is FT triage-open hours — Ethoca Clarity inbox pages never own this seat.
Pair: Alert-ack lag under Chargebacks. Twin on Ethoca: ET inbox-open. Twin on comply: FT comply lag.
Risk-seat triage stamps
Land hour — Hour index the Forter alert hit the risk-seat triage board.
Triage hour — Hour index risk ops first triaged / opened that alert.
Alerts — Forter alert count inside that land → triage window.
FT triage-open hours = triage hour − land hour. When FT triage-open hours stretch, the Forter risk-seat triage SLA on that MID is stalling — chase that path; blank chips stay blank.
Hard stops
Do not invent FT triage-open hours. Do not paste Ethoca Clarity, Chargebacks911, or Chargeflow clock exports into Forter boxes. Do not fold comply or refund-desk stamps into triage-hour fields. Do not blend MIDs when one Forter risk seat owns the stack.
Related: Chargebacks, ET inbox-open, FT comply lag, alert-to-fight lag.
Procedure
- Type land hour, triage hour, and alerts.
- Read FT triage-open hours.
- Chase risk-seat triage SLA when FT triage-open hours are material.
Failure modes
- Inventing FT triage-open hours.
- Dumping an Ethoca Clarity, Chargebacks911, or Chargeflow clock file into Forter fields.
- Folding alert-to-comply hours into triage indexes.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- FT triage-open hours
- Triage hour − Land hour on one Forter risk-seat triage board.
Work with us — We run this job on your accounts. Services
FAQ
- Is this Ethoca alert-ack lag?
- Forter risk-seat triage board vs Ethoca Clarity inbox desk. [Alert-ack lag](/manuals/ethoca-alert-ack-lag) stays on Ethoca. Land / triage hours belong on this Forter risk seat.
- Is this Forter alert-to-comply lag?
- Triage open vs comply action clear. [Alert-to-comply lag](/manuals/forter-alert-to-comply-lag) ends at comply. Here the clock ends when risk-seat first triages the alert.
- What FT triage-open hours should I invent?
- None. Read land hour, triage hour, and alerts from one Forter risk-seat triage board.