Library · Chargebacks · How to run this
Forter risk-seat comply stamp is not Ethoca Clarity desk clock
Score Forter risk-seat SLA by lining up the alert hour against the comply-action hour on one export. Hold alerts next to that gap so the cohort width stays honest. The gap is FT comply lag hours — Ethoca Clarity pages never own this seat.
Pair: Alert-to-comply lag under Chargebacks. Twin on Ethoca: ET comply lag. Twin on refund: FT alert-to-refund.
Risk-seat fields
Alert time — Hour index the Forter alert hit the risk seat.
Comply time — Hour index the matching comply action cleared on that same risk-seat cut.
Alerts — Forter alert count inside that lag window.
FT comply lag hours = comply time − alert time. Fat FT comply lag hours means the Forter risk-seat comply path is stalling on that MID — chase that seat; blank chips stay blank.
Guardrails
Never invent FT comply lag hours. Never load Ethoca Clarity, Chargebacks911, or Chargeflow clock CSVs into Forter boxes. Never treat refund-desk hours as comply fields. Never merge MIDs when one Forter risk seat owns the comply stack.
See also: Chargebacks, ET comply lag, FT alert-to-refund, alert-to-fight lag.
Procedure
- Type alert time, comply time, and alerts.
- Read FT comply lag hours.
- Chase risk-seat comply SLA when FT comply lag hours are material.
Failure modes
- Inventing FT comply lag hours.
- Dumping an Ethoca Clarity, Chargebacks911, or Chargeflow clock file into Forter fields.
- Folding alert-to-refund hours into comply indexes.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- FT comply lag hours
- Comply time − Alert time on one Forter risk-seat cut.
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FAQ
- Is this Ethoca alert-to-comply lag?
- Forter risk-seat vs Ethoca Clarity desk. [Alert-to-comply lag](/manuals/ethoca-alert-to-comply-lag) stays on Ethoca. Alert / comply hours belong on this Forter risk-seat export.
- Is this Forter alert-to-refund lag?
- Comply action vs refund clear. [Alert-to-refund lag](/manuals/forter-alert-to-refund-lag) measures refund hours against alert hours. Here you measure comply time minus alert time.
- What FT comply lag hours should I invent?
- None. Export alert time, comply time, and alerts from the same Forter risk-seat cut.