Library · Chargebacks · How to run this
Forter risk-seat refund clock is not Chargebacks911 intake refund clock
On one Forter risk-seat cut, score how long the refund trails the alert. Refund time − alert time is FT risk-seat lag hours. Keep alerts in view so the seat size is clear.
Pair: Alert-to-refund lag on Chargebacks. Intake twin: Chargebacks911 lag. Escape twin: alert-escape.
What you type
Alert time — Hour index when the Forter risk-seat alert fired in the cut.
Refund time — Hour index when the matching refund cleared on that same risk seat.
Alerts — Forter alerts in that lag window.
FT risk-seat lag hours = refund time − alert time. A heavy FT risk-seat lag hours stack usually means risk-seat refund SLA stall — chase that seat path; never invent a FT risk-seat lag chip.
What not to do
Skip inventing FT risk-seat lag hours. Skip loading a Chargebacks911, Chargeflow, Chargeblast, or Ethoca clock export into Forter boxes. Skip folding alert-escape % or alert-to-CB day lag into these hour fields. Skip blending MIDs when one risk seat owns the lag stack.
Related: Chargebacks, Chargebacks911 lag, alert-escape, Chargeflow lag.
Procedure
- Type alert time, refund time, and alerts.
- Read FT risk-seat lag hours.
- Chase risk-seat refund SLA when FT risk-seat lag hours are material.
Failure modes
- Inventing FT risk-seat lag hours.
- Loading a Chargebacks911, Chargeflow, Chargeblast, or Ethoca clock export into Forter boxes.
- Folding alert-escape % or alert-to-CB day lag into hour fields.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- FT risk-seat lag hours
- Refund time − Alert time on one Forter risk-seat cut.
Work with us — We run this job on your accounts. Services
FAQ
- Is this Chargebacks911 alert-to-refund lag?
- 911 intake desk vs Forter risk seat. [Alert-to-refund lag](/manuals/chargebacks911-alert-to-refund-lag) reads Chargebacks911 intake hours. Here alert time and refund time stay on one Forter risk-seat cut.
- Is this Forter alert-escape rate?
- Escape share vs lag hours. [Alert-escape rate](/manuals/forter-alert-escape-rate) is escaped alerts ÷ alerts. This page is refund time − alert time.
- What FT risk-seat lag hours should I invent?
- None. Export alert time, refund time, and alerts from the same Forter risk-seat cut.