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Library · Chargebacks · How to run this

Forter queue-flip is not Kount review overturn

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CalculatorForter manual-review overturn rate · Calculator lives in the articleOpen

Divide queue flips by reviews on one Forter review cut. That ratio is FT queue-flip %.

Pair: Manual-review overturn rate on Chargebacks. Kount twin: review overturn. FP twin: false-positive CB.

What you type

Overturns — Forter manual-review decisions flipped from the first call on the review cut.

Reviews — Manual reviews completed in that same Forter review cut.

FT queue-flip % = overturns ÷ reviews × 100. Fat FT queue-flip % usually means agent / rule drift on that queue — chase that seat; never invent an FT queue-flip chip.

What not to do

Skip inventing FT queue-flip %. Skip dumping a Kount review-overturn file into Forter fields. Skip folding false-positive CB or velocity-block counts into queue flips. Skip blending every MID when one review seat owns the flip pile.

Related: Chargebacks, Kount review overturn, false-positive CB, velocity-block.

Procedure

  1. Type overturns and reviews.
  2. Read FT queue-flip %.
  3. Retune review / agent rules when FT queue-flip % is material.

Failure modes

  • Inventing FT queue-flip %.
  • Dumping a Kount manual-review overturn file into Forter fields.
  • Folding Forter false-positive CB or velocity-block counts into queue flips.

Worked example

None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.

Glossary

FT queue-flip %
Overturns ÷ Reviews × 100.

Work with us — We run this job on your accounts. Services

FAQ

Is this Kount manual-review overturn rate?
Different prevention book. [Review overturn rate](/manuals/kount-manual-review-overturn-rate) scores Kount agent flips. Here you only divide Forter queue flips by Forter reviews.
Is this Forter false-positive CB rate?
Sibling Forter door on false-positive chargebacks, not queue flips. [False-positive CB rate](/manuals/forter-false-positive-cb-rate) is FP CBs ÷ blocks. This page is overturns ÷ reviews.
What FT queue-flip % should I invent?
None. Pull overturns and reviews from the same Forter review cut.