Library · Chargebacks · How to run this
Forter dispute-workspace pack rail is not Ethoca alert-desk bay
Work one Forter dispute-workspace pack rail. Stamp when pack assembly started. Stamp when the pack was ready. Keep packs beside that span. The difference is FT pack-build hours — Ethoca alert-desk bays and closed-day clocks stay off this rail.
Pair: Representment pack lag under Chargebacks. Ethoca twin: EC pack-build. Day twin: FT lag days.
Dispute-workspace pack stamps
Start hour — Hour Forter evidence pack assembly began on the dispute-workspace rail.
Ready hour — Hour that pack was marked ready / complete on the same rail.
Packs — Forter packs inside that start → ready window.
FT pack-build hours = ready hour − start hour. A fat FT pack-build hours chip means the Forter pack rail is stalling on that MID — chase that workspace; blank chips stay blank.
Refuse these shortcuts
Refuse inventing FT pack-build hours. Refuse dumping Ethoca pack-bay CSVs or Forter closed-day fight clocks into start/ready boxes. Refuse folding FT pack-hole % into ready-hour fields. Refuse blending MIDs when one Forter dispute-workspace pack rail owns the pack stack.
See also: Chargebacks, EC pack-build, FT lag days, FT pack-hole.
Procedure
- Type start hour, ready hour, and packs.
- Read FT pack-build hours.
- Chase pack rail latency when FT pack-build hours are material.
Failure modes
- Inventing FT pack-build hours.
- Dumping Ethoca pack-bay CSVs or closed-day fight clocks into start/ready boxes.
- Folding FT pack-hole % into ready-hour fields.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- FT pack-build hours
- Ready hour − Start hour on one Forter dispute-workspace pack rail.
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FAQ
- Is this Ethoca representment pack lag?
- Forter dispute-workspace pack rail vs Ethoca alert-desk pack bay. [Representment pack lag](/manuals/ethoca-representment-pack-lag) stays on Ethoca. Start / ready hours belong on this Forter rail.
- Is this Forter representment lag days?
- Pack-build hours vs contested-case filed→closed days. [Representment lag days](/manuals/forter-representment-lag-days) ends when the fight closes. Here the clock ends when the evidence pack is ready.
- What FT pack-build hours should I invent?
- None. Read start hour, ready hour, and packs from one Forter dispute-workspace pack rail.