Library · Chargebacks · How to run this
Rule override is not challenge abandon
Rule overrides ÷ decisions make override %. Type both.
Pair: Rule-override share on Chargebacks. Abandon: challenge-abandon rate. Review: manual-review overturn rate.
What you type
Rule overrides — Auto decisions a Kount rule flipped in the window.
Decisions — Auto decisions in that same Kount window.
Override % = rule overrides ÷ decisions × 100. Retune rule order when override % is fat. Do not invent an override chip.
What not to do
Do not invent override %. Do not fold challenge abandons into overrides. Do not treat human review flips as rule overrides. Do not blend MIDs when one owns the hole.
Related: Chargebacks, challenge-abandon rate, manual-review overturn rate, device-fingerprint miss rate.
Procedure
- Type rule overrides and decisions.
- Read override %.
- Retune rule priority when override % is material.
Failure modes
- Inventing override %.
- Mixing challenge abandons into overrides.
- Treating manual-review overturns as rule overrides.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- Rule-override share %
- Rule overrides ÷ decisions × 100.
Work with us — We run this job on your accounts. Services
FAQ
- Is this challenge-abandon rate?
- Sibling Kount clock. [Challenge-abandon rate](/manuals/kount-challenge-abandon-rate) is abandons ÷ challenges. This page is rule overrides ÷ decisions.
- Is this manual-review overturn rate?
- Human review. [Manual-review overturn rate](/manuals/kount-manual-review-overturn-rate) is person flips. This page is rule-override share.
- What override % should I invent?
- None. Type rule overrides and decisions from the same Kount export.