Skip to article
ecomservices.io
Payments · How to run this
LedgerReconNot on this page yetFeesCalculatorSettlementCalculatorReservesCalculatorStatementsEntitiesNot on this page yetCommerce reconNot on this page yet

Library · Payments · How to run this

Primer refund miss is not Braintree refund miss

How to run thisPayments3 steps
CalculatorPrimer refund-fail share · Calculator lives in the articleOpen

Ratio refund fails to refund attempts on one Primer settle export. That ratio is PR refund-fail %.

Pair: Refund-fail share on Payments. Braintree twin: BT refund-fail. Capture twin: capture-fail.

What you type

Refund fails — Primer refund requests that failed / were declined on the routed processor in the export.

Refund attempts — Refund requests submitted in that same Primer settle export.

PR refund-fail % = refund fails ÷ refund attempts × 100. Fat PR refund-fail % usually means route / token / settle state on refund — chase that path; never invent a PR refund-fail chip.

What not to do

Skip inventing PR refund-fail %. Skip dumping a Braintree or NMI refund file into Primer fields. Skip folding capture misses into refund fails. Skip blending MIDs when one seat owns the miss pile.

Related: Payments, BT refund-fail, capture-fail, void-fail.

Procedure

  1. Type refund fails and refund attempts.
  2. Read PR refund-fail %.
  3. Chase route / token / settle state when PR refund-fail % is fat.

Failure modes

  • Inventing PR refund-fail %.
  • Loading Braintree refund rows into Primer boxes.
  • Folding capture misses into refund fails.

Worked example

None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.

Glossary

PR refund-fail %
Refund fails ÷ refund attempts × 100 on one Primer settle export.

Work with us — We run this job on your accounts. Services

FAQ

Is this Braintree refund-fail share?
Different stack book. [Refund-fail share](/manuals/braintree-refund-fail-share) reads Braintree. Here you only ratio Primer refund fails ÷ refund attempts on the routed export.
Is this Primer capture-fail share?
Sibling Primer door. [Capture-fail share](/manuals/primer-capture-fail-share) is capture misses after auth. This page is refund fails after the refund posts.
What PR refund-fail % should I invent?
None. Pull refund fails and refund attempts from the same Primer settle export.