Library · Chargebacks · How to run this
Review lag parks order dollars
Reviews × AOV $ × (lag hours ÷ 24) is exposure $. Type reviews, lag hours, and AOV $.
Pair: Manual review lag on Chargebacks. Mix: block vs review mix. Overlap: abuse vs chargeback overlap.
What you type
Reviews — open manual reviews (fraud queue export).
Lag hours — average hours from enter-review to decision (typed).
AOV $ — average order value on those reviews (typed).
Exposure $ = reviews × AOV × (lag hours ÷ 24). Staff the queue when exposure is material — do not invent an exposure chip.
What not to do
Do not invent exposure $. Do not mix auto-blocks into open reviews. Do not treat challenge step-ups as manual reviews. Do not average every brand when one owns the queue.
Related: Chargebacks, block vs review mix, abuse vs chargeback overlap, fraud review queue cost.
Procedure
- Type reviews, lag hours, and AOV $.
- Read exposure $.
- Staff the queue when exposure is material.
Failure modes
- Inventing exposure $.
- Mixing auto-blocks into open reviews.
- Treating challenge step-ups as manual reviews.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- Manual review exposure $
- Open reviews × AOV $ × (lag hours ÷ 24).
Work with us — We run this job on your accounts. Services
FAQ
- Is this block vs review mix?
- Sibling split. [Block vs review mix](/manuals/forter-block-vs-review-mix) is how many go to review. This page prices lag hours × AOV on the open review queue.
- Is this abuse vs chargeback overlap?
- Related signal. [Abuse vs chargeback overlap](/manuals/sift-abuse-chargeback-overlap) is score overlap. This page is review-queue clock dollars.
- What exposure $ should I invent?
- None. Type open reviews, avg lag hours, and AOV $ from the review export for the same window.