Library · Chargebacks · How to run this
Chargebacks911 RDR desk lag is not Verifi enrollment clock-out
Stack unanswered RDR seats over RDR enrollments on one Chargebacks911 MID export. That stack is desk-lag %.
Pair: RDR-timeout share on Chargebacks. Verifi twin: enrollment clock-out. Decline twin: RDR-decline.
What you type
RDR timeouts — Chargebacks911 RDR seats that sat unanswered past the desk SLA on the MID export.
RDR enrollments — RDR seats opened in that same Chargebacks911 MID export.
Desk-lag % = RDR timeouts ÷ RDR enrollments × 100. Fat desk-lag % usually means staffing or descriptor mismatch on that MID — chase that seat; never invent a desk-lag chip.
What not to do
Skip inventing desk-lag %. Skip dumping a Verifi enrollment clock file into Chargebacks911 fields. Skip folding declined seats into unanswered seats. Skip blending every MID when one desk owns the lag pile.
Related: Chargebacks, enrollment clock-out, RDR-decline, alert-escape.
Procedure
- Type RDR timeouts and RDR enrollments.
- Read desk-lag %.
- Chase staffing / descriptor mismatch when desk-lag % is material.
Failure modes
- Inventing desk-lag %.
- Dumping a Verifi enrollment clock file into Chargebacks911 fields.
- Folding declined seats into unanswered seats.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- Desk-lag %
- RDR timeouts ÷ RDR enrollments × 100.
Work with us — We run this job on your accounts. Services
FAQ
- Is this Verifi RDR-timeout share?
- Different network book. [RDR-timeout share](/manuals/verifi-rdr-timeout-share) reads Verifi enrollment clocks. Here you only stack unanswered Chargebacks911 RDR seats over Chargebacks911 enrollments.
- Is this Chargebacks911 RDR-decline share?
- Sibling Chargebacks911 door. [RDR-decline share](/manuals/chargebacks911-rdr-decline-share) is seats declined. This page is seats that sat unanswered past the desk SLA.
- What desk-lag % should I invent?
- None. Pull RDR timeouts and RDR enrollments from the same Chargebacks911 MID export.