Library · Chargebacks · How to run this
Chargeflow auto-desk open lag is not Forter risk-seat triage
Pull one Chargeflow auto-desk open board. Note when the alert landed. Note when auto-desk first opened it. Subtract those hour indexes and keep alerts beside the span. That span is CF desk-open hours — Forter risk-seat triage pages stay off this desk.
Pair: Alert-ack lag under Chargebacks. Twin on Forter: FT triage-open. Twin on comply: CF comply lag.
Auto-desk open stamps
Land hour — Hour index the Chargeflow alert hit the auto-desk open board.
Open hour — Hour index auto-desk first opened / acknowledged that alert.
Alerts — Chargeflow alert count inside that land → open window.
CF desk-open hours = open hour − land hour. When CF desk-open hours stretch, the Chargeflow auto-desk open SLA on that MID is stalling — chase that path; blank chips stay blank.
Hard stops
Do not invent CF desk-open hours. Do not paste Forter risk-seat, Ethoca Clarity, or Chargebacks911 clock exports into Chargeflow boxes. Do not fold comply or refund-desk stamps into open-hour fields. Do not blend MIDs when one Chargeflow auto-desk owns the stack.
Related: Chargebacks, FT triage-open, CF comply lag, alert-to-fight lag.
Procedure
- Type land hour, open hour, and alerts.
- Read CF desk-open hours.
- Chase auto-desk open SLA when CF desk-open hours are material.
Failure modes
- Inventing CF desk-open hours.
- Dumping a Forter risk-seat, Ethoca Clarity, or Chargebacks911 clock file into Chargeflow fields.
- Folding alert-to-comply hours into open indexes.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- CF desk-open hours
- Open hour − Land hour on one Chargeflow auto-desk open board.
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FAQ
- Is this Forter alert-ack lag?
- Chargeflow auto-desk open board vs Forter risk-seat triage. [Alert-ack lag](/manuals/forter-alert-ack-lag) stays on Forter. Land / open hours belong on this Chargeflow auto-desk.
- Is this Chargeflow alert-to-comply lag?
- Desk open vs comply action clear. [Alert-to-comply lag](/manuals/chargeflow-alert-to-comply-lag) ends at comply. Here the clock ends when auto-desk first opens the alert.
- What CF desk-open hours should I invent?
- None. Read land hour, open hour, and alerts from one Chargeflow auto-desk open board.