Library · Chargebacks · How to run this
Chargeflow desk comply stamp is not Forter risk-seat clock
Pull a Chargeflow auto-desk export. Note the hour the alert landed. Note the hour the comply action cleared. Subtract those indexes and keep alerts next to the gap. That gap is CF comply lag hours — Forter risk-seat pages stay off this desk.
Pair: Alert-to-comply lag under Chargebacks. Twin on Forter: FT comply lag. Twin on refund: CF desk lag.
Auto-desk stamps
Alert time — Hour index the Chargeflow alert hit the auto-desk.
Comply time — Hour index the matching comply action cleared on that same export.
Alerts — Chargeflow alert count inside that lag window.
CF comply lag hours = comply time − alert time. When CF comply lag hours stretch, the Chargeflow auto-desk comply path is slow on that MID — chase that path; blank chips stay blank.
Hard stops
Do not invent CF comply lag hours. Do not paste Forter risk-seat, Ethoca Clarity, or Chargebacks911 clock CSVs into Chargeflow boxes. Do not fold refund hours into comply fields. Do not blend MIDs when one Chargeflow auto-desk owns the stack.
See also: Chargebacks, FT comply lag, CF desk lag, alert-to-fight lag.
Procedure
- Type alert time, comply time, and alerts.
- Read CF comply lag hours.
- Chase desk comply SLA when CF comply lag hours are material.
Failure modes
- Inventing CF comply lag hours.
- Dumping a Forter risk-seat, Ethoca Clarity, or Chargebacks911 clock file into Chargeflow fields.
- Folding alert-to-refund hours into comply indexes.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- CF comply lag hours
- Comply time − Alert time on one Chargeflow desk cut.
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FAQ
- Is this Forter alert-to-comply lag?
- Chargeflow auto-desk vs Forter risk-seat. [Alert-to-comply lag](/manuals/forter-alert-to-comply-lag) stays on Forter. Alert / comply hours belong on this Chargeflow desk export.
- Is this Chargeflow alert-to-refund lag?
- Comply action vs refund clear. [Alert-to-refund lag](/manuals/chargeflow-alert-to-refund-lag) measures refund hours against alert hours. Here you measure comply time minus alert time.
- What CF comply lag hours should I invent?
- None. Export alert time, comply time, and alerts from the same Chargeflow desk cut.