Library · Chargebacks · How to run this
Kount fraud-seat refund wait is not Forter risk-seat refund wait
Measure hours from alert fire to refund clear on one Kount fraud-seat export. That wait is KT fraud-seat lag hours. Type alerts so you see how wide the export is.
Pair: Alert-to-refund lag on Chargebacks. Risk twin: Forter lag. Escape twin: alert-escape.
What you type
Alert time — Hour index of the Kount fraud-seat alert fire in the export.
Refund time — Hour index when that alert's refund cleared on the same fraud seat.
Alerts — Kount alerts covered by the wait window.
KT fraud-seat lag hours = refund time − alert time. When KT fraud-seat lag hours run long, the fraud-seat refund path is stalling — chase that seat queue; never invent a KT fraud-seat lag chip.
What not to do
Do not invent KT fraud-seat lag hours. Do not paste Forter risk-seat, Chargebacks911 intake, or Chargeflow desk clocks into Kount fields. Do not swap alert-escape % for this wait. Do not blend MIDs when one fraud seat owns the delay.
Related: Chargebacks, Forter lag, alert-escape, Chargebacks911 lag.
Procedure
- Type alert time, refund time, and alerts.
- Read KT fraud-seat lag hours.
- Chase fraud-seat refund SLA when KT fraud-seat lag hours are material.
Failure modes
- Inventing KT fraud-seat lag hours.
- Loading a Forter, Chargebacks911, Chargeflow, or Ethoca clock export into Kount boxes.
- Folding alert-escape % into hour fields.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- KT fraud-seat lag hours
- Refund time − Alert time on one Kount fraud-seat cut.
Work with us — We run this job on your accounts. Services
FAQ
- Is this Forter alert-to-refund lag?
- Risk-seat clock vs fraud-seat clock. [Alert-to-refund lag](/manuals/forter-alert-to-refund-lag) tracks Forter risk-seat hours. Here the hour indexes stay on one Kount fraud-seat export.
- Is this Kount alert-escape rate?
- Percent escaped vs hours waiting. [Alert-escape rate](/manuals/kount-alert-escape-rate) divides escaped alerts by alerts. This page subtracts alert time from refund time.
- What KT fraud-seat lag hours should I invent?
- None. Pull alert time, refund time, and alerts from the same Kount fraud-seat export.