Library · Chargebacks · How to run this
Velocity override is not rule override
Velocity overrides ÷ decisions make override %. Type both.
Pair: Velocity-override share on Chargebacks. Any-rule: rule-override share. Review: manual review overturn rate.
What you type
Velocity overrides — Cases where a person or policy waved off a Kount speed rule in the window.
Decisions — Decisions in that same Kount window.
Override % = velocity overrides ÷ decisions × 100. Tighten speed caps when override % is fat. Do not invent an override chip.
What not to do
Do not invent override %. Do not fold other rule flips into velocity counts. Do not treat review flips as velocity overrides. Do not blend MIDs when one owns the hole.
Related: Chargebacks, rule-override share, manual review overturn rate, challenge-abandon rate.
Procedure
- Type velocity overrides and decisions.
- Read override %.
- Tighten velocity thresholds when override % is material.
Failure modes
- Inventing override %.
- Folding general rule overrides into velocity counts.
- Treating review overturns as velocity overrides.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- Velocity-override share %
- Velocity overrides ÷ decisions × 100.
Work with us — We run this job on your accounts. Services
FAQ
- Is this rule-override share?
- Sibling Kount grain. [Rule-override share](/manuals/kount-rule-override-share) is any rule flip ÷ decisions. This page is velocity overrides ÷ decisions.
- Is this manual review overturn rate?
- Related Kount review grain. [Manual review overturn rate](/manuals/kount-manual-review-overturn-rate) is flips ÷ reviews. This page is velocity-override share.
- What override % should I invent?
- None. Type velocity overrides and decisions from the same Kount window.