Chargebacks911 intake comply clock is not alert-to-refund desk clock

On one Chargebacks911 intake cut, mark when the alert landed and when the comply action cleared. Subtract those hour indexes. Keep alerts on the cut so cohort width stays honest. The span is C911 comply lag hours.

Pair: Alert-to-comply lag under Chargebacks. Sibling on refund: C911 desk lag. Sibling on fight: alert-to-fight lag.

Intake stamps

Alert time — Hour index the Chargebacks911 alert hit intake.

Comply time — Hour index the matching comply action cleared on that same intake cut.

Alerts — Chargebacks911 alert count inside that lag window.

C911 comply lag hours = comply time − alert time. When C911 comply lag hours stretch, the intake comply SLA on that MID is stalling — chase that path; blank chips stay blank.

Guardrails

Never invent C911 comply lag hours. Never paste Chargeflow, Ethoca, or Verifi-CDRN clock exports into Chargebacks911 boxes. Never fold refund-desk hours into comply fields. Never blend MIDs when one intake desk owns the comply stack.

See also: Chargebacks, C911 desk lag, alert-to-fight lag, alert-to-CB lag.