Library · Chargebacks · How to run this
Ethoca duplicate alert is not Chargeblast alert duplicate
From one Ethoca alert cut, divide duplicate alerts by alerts. That ratio is dup %.
Pair: Duplicate-alert share on Chargebacks. Chargeblast twin: alert duplicate rate. Outcome twin: Clarity-to-CB rate.
What you type
Duplicate alerts — Ethoca alert rows the portal marks as a repeat of an earlier Ethoca case in the cut.
Alerts — All Ethoca alert rows in that same cut.
Dup % = duplicate alerts ÷ alerts × 100. Fat dup % means dedupe before staffing or fee math — do not invent a dup chip.
What not to do
Never invent dup %. Never paste a Chargeblast alert file into Ethoca fields. Never treat Clarity-to-CB outcomes as duplicates. Never blend networks when one seat owns the repeats.
Related: Chargebacks, alert duplicate rate, Clarity-to-CB rate, order-match miss rate.
Procedure
- Type duplicate alerts and alerts.
- Read dup %.
- Dedupe before staffing when dup % is material.
Failure modes
- Inventing dup %.
- Dumping Chargeblast CSV into Ethoca fields.
- Treating Clarity-to-CB outcomes as duplicates.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- Duplicate-alert share %
- Duplicate alerts ÷ alerts × 100.
Work with us — We run this job on your accounts. Services
FAQ
- Is this Chargeblast alert duplicate rate?
- Different portal math. [Alert duplicate rate](/manuals/chargeblast-alert-dup-rate) uses alerts vs unique orders on Chargeblast. Here you count Ethoca-flagged duplicates over Ethoca alerts.
- Is this Clarity-to-CB rate?
- Sibling Ethoca outcome. [Clarity-to-CB rate](/manuals/ethoca-clarity-to-cb-rate) is Clarity alerts that became chargebacks. This page is duplicate-alert share inside Ethoca intake.
- What dup % should I invent?
- None. Use duplicate alerts and alerts from the same Ethoca cut.