Library · Refunds · How to run this
Partial refund is not export lag
Partial refund $ ÷ order $ make skew %. Type both.
Pair: Partial refund skew on Refunds. Export: fulfillment export lag. Policy: refund window policy.
What you type
Partial refund $ — dollars credited as partial refunds in the window.
Order $ — order dollars for that same cohort.
Skew % = partial refund $ ÷ order $ × 100. Tighten partial rules when skew % is fat — do not invent a skew chip.
What not to do
Do not invent skew %. Do not mix full refunds into partial $. Do not treat export lag days as order $. Do not average every campaign when one owns the skew.
Related: Refunds, fulfillment export lag, refund window policy, store credit vs refund.
Procedure
- Type partial refund $ and order $.
- Read skew %.
- Tighten partial rules when skew % is material.
Failure modes
- Inventing skew %.
- Mixing full refunds into partial $.
- Treating export lag days as order $.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- Partial refund skew %
- Partial refund dollars ÷ order dollars × 100.
Work with us — We run this job on your accounts. Services
FAQ
- Is this fulfillment export lag?
- Sibling Konnektive clock. [Fulfillment export lag](/manuals/konnektive-fulfillment-export-lag) is CRM→3PL lag $. This page is partial refund $ ÷ order $.
- Is this refund window policy?
- Related refund policy. [Refund window policy](/manuals/refund-window-policy) is when CS refunds vs fights. This page is partial refund skew.
- What skew % should I invent?
- None. Type partial refund $ and order $ from the same Konnektive window.