Library · Chargebacks · How to run this
Kount fraud-queue open lag is not Chargeflow auto-desk open
Sit on one Kount fraud-queue seat. Mark the hour the alert landed sealed. Mark the hour fraud-queue unsealed it. The difference, with alerts kept beside it, is KT queue-open hours. Chargeflow auto-desk exports stay off this seat.
Pair: Alert-ack lag under Chargebacks. Twin on Chargeflow: CF desk-open. Twin on comply: KT comply lag.
Fraud-queue seat fields
Land hour — Hour the Kount alert arrived sealed on the fraud-queue seat.
Open hour — Hour fraud-queue first unsealed / acknowledged that alert.
Alerts — Kount rows inside that sealed → unsealed window.
KT queue-open hours = open hour − land hour. A fat KT queue-open hours chip means the Kount fraud-queue seat is lagging on that MID — chase that seat; blank chips stay blank.
Refuse these shortcuts
Refuse inventing KT queue-open hours. Refuse dumping Chargeflow auto-desk, Forter triage, or Ethoca Clarity clocks into Kount seats. Refuse folding comply or refund stamps into the open-hour box. Refuse blending MIDs when one Kount fraud-queue owns the sealed stack.
See also: Chargebacks, CF desk-open, KT comply lag, alert-to-fight lag.
Procedure
- Type land hour, open hour, and alerts.
- Read KT queue-open hours.
- Chase fraud-queue open SLA when KT queue-open hours are material.
Failure modes
- Inventing KT queue-open hours.
- Dumping a Chargeflow auto-desk, Forter risk-seat, or Ethoca Clarity clock file into Kount fields.
- Folding alert-to-comply hours into open indexes.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- KT queue-open hours
- Open hour − Land hour on one Kount fraud-queue open board.
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FAQ
- Is this Chargeflow alert-ack lag?
- Kount fraud-queue seat vs Chargeflow auto-desk seat. [Alert-ack lag](/manuals/chargeflow-alert-ack-lag) stays on Chargeflow. Sealed / first-open hours belong on this Kount fraud-queue.
- Is this Kount alert-to-comply lag?
- First open vs comply clear. [Alert-to-comply lag](/manuals/kount-alert-to-comply-lag) ends at comply. Here the clock ends the moment fraud-queue unseals the alert.
- What KT queue-open hours should I invent?
- None. Read land hour, open hour, and alerts from one Kount fraud-queue seat.