Library · Subscriptions · How to run this
Pause-to-cancel is not skip stack
Pauses that cancel ÷ pauses make cancel %. Type both.
Pair: Pause-to-cancel rate on Subscriptions. Stack: skip stack depth. Fork: pause vs skip vs cancel.
What you type
Pauses that cancel — pause events that later cancel in the cohort window.
Pauses — pause events started in that same window.
Cancel % = pauses that cancel ÷ pauses × 100. Fix pause save when cancel % is fat — do not invent a cancel chip.
What not to do
Do not invent cancel %. Do not mix skips into pauses. Do not treat frequency-change churn as pause cancel. Do not average every SKU when one owns the cancel.
Related: Subscriptions, skip stack depth, pause vs skip vs cancel, pause vs skip margin.
Procedure
- Type pauses that cancel and pauses.
- Read cancel %.
- Fix pause save when cancel % is material.
Failure modes
- Inventing cancel %.
- Mixing skips into pauses.
- Treating frequency-change churn as pause cancel.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- Pause-to-cancel %
- Pauses that cancel ÷ pauses × 100.
Work with us — We run this job on your accounts. Services
FAQ
- Is this skip stack depth?
- Sibling retention grain. [Skip stack depth](/manuals/ordergroove-skip-stack-depth) is skips per cancel. This page is pauses that cancel ÷ pauses.
- Is this pause vs skip vs cancel?
- Related MIT fork. [Pause vs skip vs cancel](/manuals/pause-vs-skip-vs-cancel) names the outcome. This page is pause-to-cancel rate.
- What cancel % should I invent?
- None. Type pauses that cancel and pauses from the same Ordergroove cohort window.