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Library · Chargebacks · How to run this

Stack RDR, alert, and bank clocks without double pay

How to run thisChargebacks4 steps
GuideRDR / alert / bank clock stack — claim map · Calculator lives in the articleOpen

RDR, alerts (Ethoca / CDRN), and the bank chargeback can all touch one sale. They are not one clock. Paying the wrong door — or paying two — is how you double-credit and still miss the ratio door that matters.

Pair: RDR / alert / bank clock stack — claim map on Chargebacks. Hours left on an alert: alert response clocks. CS state table: refund window policy.

Which door owns the hour

RDR. Mastercard pre-dispute rule fired (or should). Refund path is the rule — do not also blast a second CS credit by habit.

Alert. Ethoca/CDRN hours to refund/cancel before primary. Staff the written hours.

Bank CB. Days. Representment or write-off. Alert miss does not erase this clock.

What not to do

Do not refund after RDR already paid. Do not staff alerts on a business-day vibe. Do not treat RDR enrollment as Ethoca coverage. Do not invent network hour chips — type your contracts.

Related: Chargebacks, alert response clocks, RDR, Ethoca, CDRN, refund then CB.

Procedure

  1. Name which enrollment fired.
  2. Check whether a credit already posted (RDR / alert).
  3. Staff written alert hours; track bank deadline apart.
  4. Use the hours calculator only after the door is named.

Failure modes

  • Treating RDR and Ethoca as one queue.
  • Second credit after RDR already paid.
  • Ignoring the bank clock after a missed alert.
  • Inventing public hour chips.

Worked example

None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.

Glossary

Clock stack
RDR, Ethoca/CDRN alerts, and the bank chargeback as separate doors on one sale — different enrollments, hours, and credit rules.

Work with us — We run this job on your accounts. Services

FAQ

If RDR already refunded, should I also hit the Ethoca window?
Usually no second credit. Confirm the RDR outcome posted. Watch the bank door if a CB still arrives — [refund then CB](/manuals/refund-then-cb).
Is the alert clock the same as RDR?
No. RDR is a Mastercard pre-dispute rule path. Ethoca/CDRN are alert networks. Different enrollments, different hours.
Is this the alert hours calculator?
No. [Alert response clocks](/manuals/alert-response-clocks) types hours left. This page is which door owns the case.