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ShipBob FC exception desk is not Fullstack exception queue bay

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CalculatorShipBob exception-queue lag · Calculator lives in the articleOpen

Pull one ShipBob FC exception desk. Take the clear stamp. Subtract the enter stamp. Keep exception rows on that desk so volume stays honest. The gap is SB exception-queue hours — Fullstack exception queue bays and FC tote lanes live elsewhere.

Pair: Exception-queue lag on Stock. Fullstack twin: FS exception-queue. Tote twin: SB tote-dwell.

FC exception desk stamps

Enter hour — Stamp ShipBob parked the order/line on the FC exception desk.

Clear hour — Stamp ops cleared / released that exception on the same desk.

Exceptions — ShipBob FC exception rows on that enter → clear desk cut.

SB exception-queue hours = clear hour − enter hour. Climbing SB exception-queue hours means staff the FC exception desk before you pace waves — blank chips stay blank.

Guardrails

Do not invent SB exception-queue hours. Do not dump Fullstack exception-queue bay CSVs or ShipBob tote-dwell exports into enter/clear stamps. Do not treat staging-dwell or pack-to-ship spans as exception-queue hours. Do not blend FCs when one ShipBob FC exception desk owns the stuck pile.

See also: Stock, FS exception-queue, SB tote-dwell, SB staging-dwell.

Procedure

  1. Type enter hour, clear hour, and exceptions.
  2. Read SB exception-queue hours.
  3. Staff the FC exception desk when SB exception-queue hours are material.

Failure modes

  • Inventing SB exception-queue hours.
  • Dumping Fullstack exception-queue or ShipBob tote-dwell exports into enter/clear stamps.
  • Treating staging-dwell or pack-to-ship spans as exception-queue hours.

Worked example

None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.

Glossary

SB exception-queue hours
Clear stamp − Enter stamp on one ShipBob FC exception desk.

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FAQ

Is this Fullstack exception-queue lag?
ShipBob FC exception desk vs Fullstack exception queue bay. [Exception-queue lag](/manuals/fullstack-exception-queue-lag) stays on Fullstack. Enter / clear stamps for stuck FC exceptions belong on this ShipBob desk.
Is this ShipBob tote-dwell lag?
Exception desk wait vs FC tote lane dwell. [Tote-dwell lag](/manuals/shipbob-tote-dwell-lag) aligns tote-empty against tote-fill. Here you only score clear stamp − enter stamp on exception rows.
What SB exception-queue hours should I invent?
None. Source enter stamp, clear stamp, and exception rows from the same ShipBob FC exception desk.