Library · Stock / inventory · How to run this
Damage claim is not cartonization miss
Damage claims ÷ shipments make claim %. Type both.
Pair: Damage-claim rate on Stock. Carton: cartonization miss rate. Restock: returns restock lag.
What you type
Damage claims — ShipMonk damage claims filed in the window.
Shipments — Shipments in that same window.
Claim % = damage claims ÷ shipments × 100. Fix pack / carrier when claim % is fat — do not invent a claim chip.
What not to do
Do not invent claim %. Do not mix cartonization misses into damage claims. Do not treat restock lag as claim rate. Do not average every SKU when one owns the hole.
Related: Stock, cartonization miss rate, returns restock lag, pick-to-ship lag.
Procedure
- Type damage claims and shipments.
- Read claim %.
- Fix pack / carrier when claim % is material.
Failure modes
- Inventing claim %.
- Mixing cartonization misses into damage claims.
- Treating restock lag as claim rate.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- Damage-claim rate %
- Damage claims ÷ shipments × 100.
Work with us — We run this job on your accounts. Services
FAQ
- Is this cartonization miss rate?
- Sibling ShipMonk grain. [Cartonization miss rate](/manuals/shipmonk-cartonization-miss-rate) is wrong box / pack. This page is damage claims ÷ shipments.
- Is this returns restock lag?
- Related returns clock. [Returns restock lag](/manuals/shipmonk-returns-restock-lag) is restock vs demand. This page is damage-claim rate.
- What claim % should I invent?
- None. Type damage claims and shipments from the same ShipMonk window.