Library · Subscriptions · How to run this
Soft declines are not hard fails
Soft declines on rebill attempts make soft %. Soft % = soft declines / rebill attempts × 100. Type soft declines and rebill attempts.
Pair: Rebill soft-decline share on Subscriptions. Mix: MIT vs CIT. Fork: soft vs hard.
What you type
Soft declines — soft / retryable declines on rebills in the window.
Rebill attempts — total rebill attempts in the same window.
Soft % = soft / attempts × 100. Widen the retry calendar when soft % is material — do not invent a soft chip.
What not to do
Do not invent a soft percent. Do not mix hard fails into soft. Do not treat CIT checkout declines as rebill soft. Do not average every campaign when one owns the hole.
Related: Subscriptions, MIT vs CIT mix, soft vs hard decline, retry window.
Procedure
- Type soft declines and rebill attempts.
- Read soft %.
- Widen retries when soft % is material.
Failure modes
- Inventing a soft percent.
- Mixing hard fails into soft.
- Treating CIT checkout declines as rebill soft.
Worked example
None on this page yet. When one lands it will be a real case: what broke, the number, and what changed. Not a composite.
Glossary
- Rebill soft-decline share %
- Soft declines ÷ rebill attempts × 100.
Work with us — We run this job on your accounts. Services
FAQ
- Is this MIT vs CIT mix?
- Related attempt grain. [MIT vs CIT mix](/manuals/sticky-mit-vs-cit-mix) is credential type. This page is soft-decline share of rebill attempts.
- Is this soft vs hard next action?
- Related decline fork. [Soft vs hard decline](/manuals/decline-code-playbook) is the next action. This page is soft % of the rebill attempt book.
- What soft % should I invent?
- None. Type soft declines and rebill attempts from the CRM / gateway export for the same window.